Website Service Terms

Effective October 31, 2026

These terms are between Nelson Legacy Group LLC ("NLG," "we," "us") and the business that pays at our checkout ("you"). When you check the box at checkout and pay, you agree to these terms for everything you buy there.

1. What we do

• We build your website and run it for you.
• The chat on your site answers questions and books your customers.
• Calls, texts and forms get an answer in under a minute, and missed calls get a text back.
• Your customers get a review request after each job.
• We host the site, make your changes when you ask, and keep improving it.
• Add-ons you pick at checkout: Own Your Site Today, Closer Seat, Rush Launch and Google Business Profile setup.

2. Launch guarantee

Your site goes live within 7 days after we get your logo, photos, prices and service areas. If it does not, we refund your setup fee. Rush Launch goes live within 48 hours after we get those items, or we refund the rush fee. The clock stops while we wait on you for anything we need.

3. Payments

• Your setup fee and first month are charged at checkout.
• Your monthly fee is charged to your card on file on the same date each month.
• Your monthly rate stays the same while your account is in good standing.
• Prices are the ones shown at your checkout.

4. Who owns the site

The site is yours after 3 paid months. With Own Your Site Today, you prepay months 2 and 3 at checkout and the site is yours from day one. Your domain, logo, photos and content are always yours. If you stop the monthly plan, the site stays yours. The answering, booking, text-back and review features run on our system and turn off when the plan ends.

5. Canceling

Cancel anytime by texting 409-256-2184 or emailing [email protected]. Canceling stops your next charge. Your service runs through the end of the month you already paid for. We do not refund partial months or prepaid months, except under the launch guarantee in section 2.

6. Closer Seat

When you add the Closer Seat, it starts on day 30. You pay the monthly Closer Seat fee shown at checkout, plus 10% of each sale NLG closes for you. A sale counts when your customer pays you. We invoice each fee within 3 business days, and it is due when you receive the invoice.

7. Late and failed payments

• When a charge fails, our payment processor tries again.
• At 7 days past due, we pause your service until the balance is paid.
• At 30 days past due, we cancel your plan. Any unpaid balance may be sent to our collections partner.
• Where the law allows, you also pay the reasonable cost of collecting an unpaid balance.

8. Billing questions and chargebacks

Have a question about a charge? Contact us first at [email protected] or 409-256-2184, and give us 10 business days to make it right. A chargeback or payment dispute on work we already did under these terms counts as an unpaid balance. We pause your service, the disputed amount and any dispute fee become due, and section 7 applies. We may share these terms, your checkout record and your acceptance of these terms with your card company.

9. Your part

• Give us correct information about your business.
• Only send us logos, photos and content you have the right to use.
• Use the texting and calling features only with people who contact you or agree to hear from you.

10. Results

We build and run the system that answers and books your customers. We do not promise a number of customers, bookings, sales or income. The only guarantee is the launch guarantee in section 2.

11. Limits

Our total responsibility for any claim is limited to what you paid us in the 3 months before the claim. We are not responsible for lost profits or for outages caused by hosting, phone, texting or payment providers we do not control.

12. Texas law

These terms follow Texas law. Any dispute is handled in Galveston County, Texas.

13. Changes

New terms apply to new purchases. For current clients, we give 30 days' notice by text or email before any change applies to you.